Our Reviews

Always a quick and pleasant experience by my favorite service advisor Kacey!

Found the exact car we wanted. Process to sign was quick and easy.

I had an excellent experience at the dealer. I wanted the majority of the paperwork completed before I arrived so all that was needed was the appraisal of my trade-in. I was in and out in about an hour. Thank you for accommodating my request.

Fast service

The staff is always responsive and helpful

Kacey at the Service center she’s awesome always there to help you out on anything that you need tries to get you in and out as fast as possible. Specially when you’re waiting for your vehicle to get service actually everybody that I’ve talked to at koons Chevrolet GMC are top notch

I was welcomed immediately and my salesperson was very attentive

Great service.

Kacey and the entire team at Koons is absolutely amazing! Each time I bring my vehicle in, they're extremely meticulous to each and every detail. I will always come back!

I brought my Traverse in for an oil change & all went well. Norwel Lazaro was great. He was helpful & professional. Took care of me from start to finish. On point with what was recommended.

As always, Koons is my first choice for car service. Drove in, without an appointment, for an oil change and was immediately greeted by Kacey Burriss. She got me scheduled for service ASAP and my car was handled quickly and economically. Simple, seamless and friendly service. Follow up via telephone the following day by the service manager to make sure everything was handled effectively. Highly recommend!

Everyone was very helpful

Great price. Fast processing. Vehicle was ready to roll when I got there.

Xavi provided exceptional service to us throughout our purchase process.

Made my appointment by text with Samaya, Very easy process. Checked my vehicle in with David Hammond. He was efficient and knowledgeable, and he answered all my questions about the work to be done, etc. Got a call back when the repair was complete. Good overall experience.

Kasey and the Service team always provide great service!

My experience was nothing but amazing! My sales representative was Xavier. He was excellent from start to finish! He was attentive, patient and kind all while making sure the process goes as smooth as it can. My finance person was Haumza and he was excellent as well! Haumza was straight forward and helped me any way he could with financing my vehicle! He too was attentive, patient and kind. Lastly, The manger Josh was excellent. Yes, every person was literally excellent! Josh was very helpful and was willing to help me with purchasing the vehicle as well. He stayed on top of the entire process and check in with me a couple times to assess how the process was going. I recommend all these men anytime you come to Koons.

Experience was amazing. I was able to set a lot of things over the phone with Jack and Derek, who were absolutely exceptional, I was only able to work with Derek once but he made the experience that much better, Jack was phenomenal. Very communicative also very appreciative of my situation with my previous truck. He made the process so much easier and smoother. He was well informed of all the current issues but also fixes for any of my concerns. He is definitely a top notch salesman as well as just a person.

My experience was wonderful they were very helpful and curtious and were very great to deal with

went very smooth, salesman was great, Finance was easy , truck is Perfect

Excellent experience. Moose was extremely helpful and knowledgeable. He even came in after his regularly scheduled hours to ensure he was with me through the entire process. Absolutely recommend Koons and Moose! Chris and Patti

I had Moose as my sales rep. He was beyond incredible to work with. He helped me right a wrong and came in on his off time to work a deal. The entire staff at Koons was respectful and professional and made the entire buying experience easy.

I scheduled my appointment online, got a confirmation and several other emails for it. However, when I got in they could not find it or any information that I had submitted. So they had no idea of what services that I wanted done and had to work to get me in. I am hoping that there is a place on this that I can attach a screen shot of the appt confirmation. Once I had left, found out that one thing wasn't done that I had asked. On the tear fender wells on both sides, it is not connected properly. I was told the first service was free as a courtesy, is that correct? If so, how does that effect my prepaid service contract? Below is info from 2 of the emails that I received about my online appointment. How is it that you had no information in the system for it??? Would be interested to know. Confirmation Email I received on Jan 22, 2025. APPOINTMENT DETAILS Confirmation Code: X012GO3WQM Date and Time: Feb 3, 2025 8:00:00 AM Vehicle: 2024 CHEVROLET SILVERADO 1500 VIN: 1GCUDEEL2RZ163893 Advisor: Jay Badiang Requested Arrangement: Waiting while work is performed SELECTED SERVICES Maintenance Services: Change engine oil and filter (OSS) • Maintenance Schedule - 7500 miles Repair Services: Other Diagnosis • Balance Tires, recommend in Black Widow Guide on rotations. Will need something torqued, need to check my Black Widow Guide. May want alignment, need to check my Black Widow guide if suggested. On both rear wheel wells 1 back connector is not attached, reattach so is correct. Any recall work, Low Oil Life, Use Loyalty Points Notes: • Prepaid Service contract 72 month. Points toward additional services. Did you know that you can manage your appointment online? Click the button below to make adjustments to your reservation, or you can reach us at (443) 535-8180. Good Afternoon Wayne, My name is Madi Garcia, Service Scheduling Coordinator with Koons Chevrolet Buick GMC Clarksville. I received an email alert that you requested service for your 2024 Chevrolet Silverado 1500 on Monday, February 3rd at 8:00 am. I will get in touch with you to confirm your requested appointment time. Would you be interested in replacing the wipers on your vehicle? When you arrive, please enter in the Service & Customer Parking Entrance. Enter the building through the Certified Service Entrance.

My service experience was great. I did not have an appointment but the advisor was able to fit me in last minute. My service advisor Norwel was friendly and knowledgeable.

Dealership had car 48 hours past initial estimate then sealership mechanic broke a part being careless. Dealership did not charge to replace this part but in the process never fixed the initial issue. Got vehicle back after one week to immediately have the check engine light come back on. Vehicle was returned and I was told I owed another $600.00 to have the original issue I brought it in for repaired. Was told I should but the parts on my own and bring them in because their parts were too price gouged (per advisor recommendation). Brought own part in and vehicle is still not repaired. Overall this experience feels like a scam. The entire repair should be refunded because the dealership mechanic failed to fix the initial issue, broke something that was not broken, and then this something broken caused cataclysmic issue with my vehicle. Thus far my vehicle is still with the dealership and I've been without a vehicle for two week being told I owe more and more money each day. I'm considering a law suit.

Very easy to make appointment online and Services representative were kind and answered any questions I had.

My salesman (Arikha Noche) was outstanding and did a very professional job at handling all my needs. He was knowledgeable and was very responsive when getting requested information so I could make an informed decision. He made the total buying experience pleasurable which in todays environment is often difficult. Finalizing the payment for the purchase was made easy with your finance department which was appreciated..

Kacy in Service is the best handles my recalls and really makes sure my family is safe.

Outstanding GMC purchasing experience. We are extremely happy with our new Yukon XL. The sales experience with Xavi was excellent! Xavi is knowledgeable, honest, professional, courteous, and very quick to respond to our questions. The same is true of Hamza (the financial manager). At no time were we pressured or exposed to gimmicky sales techniques, and through honest negotiation we got a great deal on our new truck. I highly recommend Koon’s of Clarksville for your auto or truck purchases!

The smoothest and most timely transaction I have experienced purchasing a vehicle.

When pretty fast and everyone was friendly.

As always everyone we worked with was professional and courteous. upon arrival we were greeted and assisted by a trainee in the service department unfortunately I don't remember her name. She did a great job making sure all of our needs were met. She advised of the back up in the shop and it would be about 2 hours. Roughly an hour and forty-five minutes later we were signing paperwork. As always very pleased to have Koons as our dealer.

Excellent service and customer service!

Everything was handled very well

Service was completed well but took a long time

easy in - easy out. fast and professional.

Dave is great and his customer service is amazing.

No issues great

First, I did not have a ride back home in time to get back to work, so Dave Hammond was kind enough to find a very nice young man drive me home in my car, then the young man returned to the shop. (I should start by saying Dave tried to find me a loaner, but none was available). He tried hard. He kept the car safe over night and I picked it up the following afternoon. All went well and I was very satisfied with the personnel and service.

Always an amazing service experience with Koons.

1. Was turned away from a twice-confirmed appointment that I had taken off work for, and had to return another day due to poor scheduling at the service desk. 2. Was charged $197 for a computer check even though I was just getting an oil change and a washer replaced, but did not notice this until I had already signed the receipt.

David Wright was a great sales rep. Very knowledgeable and informative.

Efficient service and return of shuttle service is a plus.

Great service team!

Ryan was knowledgeable, considerate and kind. My experience was fantastic and I’m reassured that this space will continue to be an integral part of my career journey. Thank you and continue the great work you do!

Excellent buying experience. Zaki was outstanding, knowledgeable and helpful

This was my first time buying a car and I had a wonderful experience with Scott! I had done a lot of research and had a specific car in mind and he was able to bring it up, go over all of the details, walk me through the steps of the financing components, and I was able to leave with my car that day! I felt confident that I was being valued as a customer and that I was being taken seriously, even as a first time buyer.

Service appointment was on time as scheduled. Great job.

I came in for a free factory recall they said they couldn't fix until they fixed $395 of other check engine light "situations" they found. I was then quoted $395 to fix 2 problems they found, then the one I actually came in for. When I went to pick up my SUV they then tried to charge me $500. Somehow they quickly made it right when I questioned the extra amount and I paid the original quote, Peculiar. I do feel a little bamboozled though as I went in for a free recall that was Chevy's fault and still paid 400. Not sure I'll be back

Very professional, productive and quality service.

None

Jack was very helpful and made the car buying experience very pleasant.

We dropped by initially a few weeks ago when we had gone up to Columbia to see a dog vet. We first wanted to see some Buicks. Xavier and Isha explained that situation, and had us take a look at the GMC Terrain and Equinox. After I traveled for work, and also go bad news on repair outlook on an old Dodge, I knew that we would try to buy a vehicle quickly. Xavier got me some info, and I did some research online. We came in Saturday figuring we were about 75% likely to buy soon. Prices were still not affected by Tariff News, and we came in, discussed with Jack Pepal (Xavier was busy with a customer and he ok'ed that), asked lots of questions Jack helped us with, and we felt comfortable with Jack, the price, and the vehicle (RS Equinox). Very happy with the process, and with the car so far.

Excellent!!

Extremely accommodating

Quick and helped me get the lowest price.

Came in for an oil change so that went well. Not sure if checking the air filter was part of the service. I paid for an additional service that almost didn't get done but it got corrected. Overall great experience!

Good

I brought my Buick in for a new battery, oil change and recall resolution.

Rico did a wonderful job answering all of my questions and providing me with the information needed to find the car that best suits my needs.

Horrible - We were supposed to pick our vehicle up Monday but the vehicle wasn't there When they told us Saturday they could get it from a local dealer that day). The dealership had no issue with doing the paperwork and getting the money without delivering a vehicle. I make a second trip to pick up the vehicle the next day and when the tags were being transferred they realized the front license plate holder was not there. They told me to bring it back Saturday and they would take care of it. Saturday arrives and I'm told Monday. I'm not taking off work to get a license plate holder added. They have no concerns about the extra mileage, gas and time to do something that should have been done before leaving the lot. You would think for a $65K vehicle their customer service would be jumping through hoops to make their customer satisfied. Not this Koons location, This ordeal has been nothing but frustrating.

Fast great service

Dave and his adviser team provided outstanding help.

Everything was great and straightforward. We appreciated the professionalism of both Gustavo and Hamzia

Seemed too pricey

Scott my salesperson was very helpful and made sure I left with the car I truly wanted.

My sales rep Xavier aka Xavi went above and beyond to make sure that I was happy with the purchase. Thank you, Xavi. Sharon H.

Arrived well before my appointment time. Didn't have to wait got right in and out

The service department helped me schedule an appointment for 7am on a Tuesday. They didn’t actually start working on it until Friday. Communication was terrible. I’d text and get no reply, had dropped calls, or “leave a message” option just to never get called back. We resorted to calling the Sales dept just to get someone to pick up. I can understand being too busy to diagnose or repair a vehicle, but misleading us to believe a repair would be happening soon felt deceptive. We could have kept driving the vehicle and saved the $$$ we spent on a rental car if they were just honest from the get go. Will never get repair or service work done here again.

Kacey was Awesome! Very Easy, dropped off the night before and picked up the next night.

Very good service

It was excellent--speedy & thorough

Jack was really helpful and knowledgeable on Chevy vehicles. He helped us find a vehicle that we love. He was patient, as we were not sure what we wanted initially. Once we knew what we wanted, he was quick to find us the perfect vehicle!

Smooth easy transaction

Dave did a great job handling my vehicle.

I purchased my 2025 GMC AT4 and am a very happy customer. All of the folks at the dealership were very helpful, courteous and thankful for my business. My Salesman, Zak, was very enthusiastic and very knowledgeable especially considering his short time in the vehicle selling business. I ordered my truck since I have some particular wants and don't wants. Even though it took 4 months to arrive, Zak and Josh kept me apprised of progress all along the way. Your Used Car Manager (can't remember his name, Derrrick I believe) shared the reasoning for my appraisal, and all commented on the great shape and cleanliness of my trade. Last, but not least, was your Finance Manager, Jordan. He went through all the options of financing and the extended warranties. All in all, it was a great experience which I can't say for other GMC dealers in my area.

Everything was great!

I have worked with Dave Hammon several times and he is fantastic. Whole process went smoothly from start to finish and my truck is driving as well it has in a long time.

Good turn around

Zaki, our sales representative, was great! He was efficient, polite, and delivered the deal as promised.

Kacey is the BEST! Quick and great service every single time!

Almost 2 hrs for an oil change/tire rotation.

great job thank you for all your help

David and the team are nice to work with.

Good

Quick and easy

Fantastic

The technicians were efficient

First visit with new system a bit slower then previous visits. Not sure why i am getting multiple email & text messages days after visit.

I brought my EV in about 9:30 for a scheduled appt. It was not major service and the only thing done was to rotate the tires. I believe it was done around 11:30 which seemed like a long time to wait for a minor service. It was OK though as I was able to work on the WiFi which was fast and reliable. The coffee was good too. The best thing of all was the bill. It was only $35.00! All in all it was a good experience.

Great experience. Way better communication with the customer than most dealers.

Everyone was friendly and responsive. Zaki did a great job of following up without being pushy or annoying.

Great work. Fast service. Service person was very friendly and accommodating.

Ryan was great to deal with

could have better inter action with customer and status of car repair. The computer system is too slow to update the customer. Did not like that had to go on line to find out what was done and get the invoice. Since I do not have printers!!!

Timely service dispite, having issues with the new check in software.

The checking process in the morning was horrible. I waited 45 minutes to see a service advisor for my appointment. The mechanical service was satisfactory

Came in for an oil change, tire rotation, and vehicle inspection. In and out in less than an hour.

Your service manager, Dave treated me right.

1. Check Engine Light During Test Drive: During the test drive, the check engine light came on. While we completed paperwork, we were told it had been checked by your mechanic and there was no identifiable issue. 2. Recurring Engine Problems Post-Purchase: After completing the purchase and taking the car on the highway to go home, the check engine light reappeared—along with other misfire warnings and clear engine trouble. We had to return to the dealership and wait over an hour while your team discovered and fixed the issue (a spark plug connection that should have been addressed before the sale, after we flagged the check engine light during the test drive). 3. Extremely Lengthy Purchase Process: It took almost six hours to finalize the sale, over 2 days, which is unreasonable and frustrating! All while multiple people stood around the dealership, not busy with customers or work. 4. Incorrect Vehicle Paperwork: The MOST concerning issue is that we were given the wrong title and are now told (on Wednesday) that we signed a contract for a different vehicle. We don’t have the right title! We even flagged this during the sale but was told the VIN and vehicle description didn’t matter and the price was all that counted. Now I’m being asked to return and sign corrected paperwork. I reached out on Monday to let David know that the “secure” links we were given with our paperwork were not working with what should have been the correct password. 5. Misleading Trade-In Experience: I also feel misled about one of my trade-ins. While waiting in the service area, I saw signage promoting a “We won’t be beat” trade-in promise. I had shown a Carvana value that was over $1,000 more than your offer to the new car sales manager—and was still told your offer stood. Had I seen that sign earlier, I would have pressed harder for a better value. 6. The paperwork process continued over three more days. At least. They were late to bring the paperwork, almost 2 hours beyond the time that was promised. And there were forms that we still had to go back-and-forth with after we signed what they had delivered.

Always polite and friendly

Timely, efficient and thorough!

Quick and easy.

Very professional, courteous and the service was fast.

Na

Great communication. Ryan was in touch every step the way during my service appointment.

Hi Chantel, My truck is still making the noise that was supposed to be taken care of when I brought it in last week. What's the next step?

Great Job!

In quick, problem identified. Failing part replaced. Excellent experience.

I appreciated how quickly Koons was able to take in my vehicle and complete the repairs. However, I’m giving three stars instead of five due to a lack of transparency around pricing. My service representative, David, initially quoted me around $700 and mentioned the final cost would likely be lower. When I arrived to pick up my car, the total was nearly $900. When I asked about the unexpected increase, he could only reference the pricing of parts and wasn’t able to give a clear explanation. At no point was I contacted for approval about more expensive parts or asked whether I still wanted to move forward based on the new price. Unfortunately, this felt like a bait-and-switch experience, and I will take my vehicle elsewhere in the future.

Riley was amazing and helpful from the first meeting to the when I got my keys and drove off the lot with my new car. Hamza was also helpful and great!!!

They were very accommodating and patience with me. They even delivered the vehicle to our home.

Service writer , Kaycee, made my visit a Very nice experience . I had to replace 4 tires, purchase and program a new key fob and 45,000 mile oil change service check.

Ryan our service representative was courteous and very helpful in getting our recall serviced,and informing us when it was completed.

As always, Kacey was great in getting me in and out in a reasonable amount of time. Kudos to her. She is a gem!

Dave was so nice and helpful he would come and talk with me he made it feel like homr

Knowledgeable, prompt an expert leader

I am very happy with Koons in Clarksville. They are very professional and polite and have excellent service

After, a 3 day wait for the car, I had to bring it back in when I was unable to pair my phone. Both Mr Lazaro and the mechanic on duty that Saturday were very helpful, but the process was frustrating.

Norwel is an excellent advisor! He took the time to listen, understand and resolve the concerns about my car. 100% recommend!

I traded in my truck for a new Chev Equinox and the process and individuals were great. No pressure. The sales rep (Scott) was extremely knowledgeable and helpful throughout the process. At my age the new technology is intimidating. Scott and others walked me through the steps. The sales rep went through each step and documents explaining everything is a clear and understandable way. Another selling point was their maintenance shop. They took care of my truck for four years. I am vary trusting of Koons Maintenace shop.

Norwel was very patient and kind in helping me with the issues I have been having with my truck

all went well no problems Kacey was very helpful thanks

Dave introduced himself when I was checking out. Gave me his card and told me if I had any future questions about service or potential recalls, to contact him.

Scheduling the appointment was easy and the service was done quickly and professionally.

Brought my truck here for an oil change; did not wait long before someone came to do check-in. The staff were friendly and helpful.

N/A

You guys always take good care of me

Quick and easy. Didn't to to upsell anything I didn't need

Bien

Great experience!

My first oil change was supposed to be complimentary. I was told I had to have used that within a year from purchase. I had my first oil change scheduled within a year but due to the service department POOR scheduling, I had to get out of line that day and go elsewhere. This was my 2nd oil change and was denied the complimentary service by both the driver and in advisor and his “boss” upstairs. Just a sad business model.

No thanks

Brake is making squeaking air sound now.

Everyone was very kind and helpful!

Everyone was very helpful and attentive!

I was able to get an appointment for service right away. Completed the work expeditiously and with quality.

Everybody was really helpful. Polite and knowledgeable and answered all my questions and concerns.

The service was done quickly and correctly.

the customer service was excellent, and how you guys value the customer time is amazing.

Very comfortable waiting room and very friendly as always

Fantastic as always!

They forgot to reconnect my Emergency Brakes after getting brakes replaced! Also my vehicle gets less mpg after a tuneup!

Dave the service rep is good.

My experience was great. Rico was very knowledgeable and professional. Would definitely recommend others to your dealership!

They got me in and out in a timely matters

Zaki, helped a lot with deciding on a trim of the Trax and even helped me decide on the color!

Jack Pepal represents you well and knows his product!

The message on the dashboard has not come on since the module was installed. However, the initial instructions to the tech either were not clear or not followed. It had to stay in the shop for 3 more days to get the part.

Dave Hammond - Very personable and helpful

Completed on time

The service staff are always polite, helpful and informative. My experience was great, seamless and I actually got done sooner than expected. And my truck always runs great!!!

My service advisor (Kacey) was great.

Customer service was great. My truck was diagnosed and I was recommended to get a couple of parts changed, which I did. About 2 days later my check engine light came on with code relating to the air/fuel system, the same system that was worked on. Now I need to get my truck back in the shop to figure out what the problem is again.

Repairs (relatively simple) took a bit longer than I expected, but I do not believe this is any fault of the staff's.

Was great experience

It was easy. We knew vehicle we wanted and this dealership was only one within 100s of miles with the vehicle.

Great service

Every time I come to your dealership, the customer service is impeccable! Please never let your customer service drop from its current level. Because of your customer service, I switched my vehicle maintenance & services from Anderson GMC, in Hunt Valley, Maryland, which is where I purchased my truck, to your dealership!

Very happy with our salesman, knowledgeable, friendly and took time to go over every question we had. We will definitely refer Mr. Dave to family and friends, as well as being repeat customers.

Previously, I’ve been able to use my coupon book for services. It is very out of the way for me to come to you, which I’ve always loved your customer service. But unfortunately, it takes way too long just to do a scheduled appointment oil change.

Customer service was horrible, I was cursed at by one for the advisors and then was hang up on by the manager. Also my vehicle obtain a scratch while in their care when I called about it I was told that the manager would call me back within 20 minutes but I did not receive a call. I received an email the next day, after sending them pictures they sent me back a video of me dropping off my car but in the video you can not see if the scratches were there or not. I still have not received a response about getting a clearer picture or some type of solution to the problem.

The best sales person and sales manager they have. Are very helpful

Service personnel were friendly, knowledgeable, helpful. Everyone made us feel welcome, we were important and our vehicle was a high priority. When the work was completed, we were notified immediately and pick up was easy.

Reasonable, direct, and professional

Decent service. When I take my other cars to different dealerships, they get cleaned up after the service. Not at your dealership. I felt something is missing.

Why not provide a hot breakfast and carwash? Kidding. Went well.

The service was great and Miss Chantel Williams was excellent

The service was prompt and courteous as usual. Mr. Hammond was very helpful and made sure I understood what my vehicle needed.

"It was a pleasure having a contact at Koons who really listened and corrected things when they were not perfect. The service business is not only how much dollar volume you create, but how satisfied you make your customers. On that basis, Chantel Williams is your Cal Ripken." The preceding comment in quotes can only be used in full without identifying me by name or make and year of the car serviced

I was quoted a price for the work, but when I came to pick up my vehicle the total was much more than that. I will be looking for other options to service my vehicle in the future.

Great experience, in and out quickly.

Kasey is wonderful

It was a good experience

Everybody was courteous and respectful and very nice

Jose was very attentive and patient through the whole process keeping me updated at all times

The employees and service is always exceptional

My experience was great. I found a new home for my 1998 Chevy Tahoe.

Quick service and great customer service

This was my first time for service at KOONS GMC and from beginning to end it was incredibly better than my past experiences at other dealerships!!!

I have had three trucks in for service in the past week. All of them with different issues. My service advisor was Kacey which she is the best customer service person I’ve ever worked with. The technician was Jason . He is vey knowledgeable and far the best technician I’ve had. Ray the manager has a great team under him . They should all be rewarded.

Fast, friendly, efficient customer service. Quiet, clean, and calm waiting area. Great experience overall!

My 2020 Encore gets great mileage, and drives like new. I have high mileage on my car because I drive regularly and long distances. The car reached a mileage milestone, and the report indicated that brakes would need attention soon. So, I took my car to the dealer for brakes and a Check Engine indicator. Brakes are expensive close to $2000. On top of that, the service manager thinks it is critical to replace the catalytic converter for another $3000. Well, here is where I have to question the the service. I am getting the same mileage I have getting since the car was new. There is no smell, no rumbling from the exhaust system, either in the vehicle or at the back. Maybe there is a problem with the O2 sensors. I don't believe my service manager, and I tried to question his reasoning. I was displeased and felt like this was a way of making unnecessary improvements. Also, at this time, I am concerned if the brake job was necessary as well. R. Mitchell

Was great

My salesman Dave did an excellent job getting me a fair price, and working in a timely manner!

Everything was smooth, clear and professionally handled. A++

I was very pleased with Luis, our salesman. He was very knowledgeable about the vehicles on the lot and readily explored options to fit my needs. He was very efficient and professional and went to great lengths to provide us with excellent customer service. He worked well with he manage (I don’t recall his name) who was also helpful in negotiating our sale.

I’ve been going to Koons Chevy dealership in Clarksville MD for the past six years. Always treated me with respect and explained what they were going to do on my car I bought the extended warranty when I bought the car and was very happy with the warranty

Pleasant

Needed to go out of town and I left my car with Kacey Burris, my customer service tech at Koons Chevrolet in Clarksville, MD. I gave her a list of things that needed to be addressed including brake pad assessment and a new battery for my car key along with the scheduled maintenance. She promptly reached out by text to let me know what needed to be done and the status of the work completed during that week. She also sent me the repair invoice online so I could make pick-up easy peasy. The process was so efficient and communication was excellent. Thank you Kacey and the Koon’s service department staff!! You did a fabulous job!!! J Vogt

Scott and Hamza were great and took care of my requests. I did have to come back to have the front license plate holder installed, as it wasn't installed during the PDI process, which someone should be ensuring that everything is completed, before the customer comes to pick up the vehicle. As a courtesy for the inconvenience, they did top off my tank, which I do appreciate.

Nice and Fast service

Always a pleasure to deal with Koons. From the time you check your vehicle in until it is returned, they are in contact with you for anything you might need and updating you on the repair status.

The salesman Rico, general manager and finance manager were very knowledgeable, creative and honest. Great team!

Experience was great everyone was courteous and helpful

Easy in, easy out. And only had to pay for the work that needed to be done.

Its always a great experience.

Great service

They stayed late to finish my deal. Nice service

Sales person - Rico very helpful - he's a rock star.

Basically Kacey (my service agent) was great! Got me in right away (where other dealers could not), had someone evaluate my new Truck issue quickly, ordered the replacement cable so that it would be in the next morning, and the truck was fixed the next day.... saving a few days on my camping trip. Very pleased with the service!

It’s been a lengthy process that could’ve been completed well over 3 weeks ago. A simple electrical fix (that I provided a TSB for) turned into failed recall fixes, a failed airbag fix, turned into a fix after pushing back, into now my factory remote start, fog lights, and cruise control all do not work, which means I am returning my truck on 7/9 to have them look at and determine if it’s “something they did”. These features were all fully functional prior to dropping the truck off to them. This has overall been a horrid experience.

Took my vehicle in right away. Kasey, my rep was always cheerful and even brought my car around close to me(I’m disabled). Jason, I believe, did a wonderful job and even took care of 2 pending recalls.

The service was excellent and the employees are always helpful and nice!

I came in early yesterday morning bc without an appointment after I noticed that my left low beam headlight was out. My service advisor, Kacey Burriss, was able to fit me in and had the repair done within an hour. Now, that’s customer service.

I brought my car in for an oil change and that’s all I received. No tire rotation, no suggestions on what’s needed for my next appointment, not the usual thoroughness I’ve come to expect from Koons. Service has been lacking from my last brake work to now. Maybe you’re short staffed. If so, it’s apparent .

Prompt checking. Oil change and rotation finished in under an hour. Check out process much more efficient.

It was simple maintenance, but VERY quick and friendly service!

Our salesman Zaci was very nice, easy to deal with. Wanted to make sure we were happy and got what we wanted.

Went to install tonneau a cover which I purchased at the dealership and the front license plate on my new 2024 Denali 3500 pickup. I showed up without an appointment and was promptly greeted by Dave who took care of me. The salesman, Scott, took me home as I was asked to leave the truck there. Picked up the vehicle around 4:30. After reviewing the install with Dave, we determined that it needed further adjustment and was asked to return the next day since the install people had already gone home. The following day, after consulting with dealership personnel, it was decided to order a new cover since the original one was defective. Waiting on the part to arrive.

easy to make appointment, great technician and service advisor KC BURRIS is pleasant to work with.She keep me up to date.

Poor feedback on status . Conflicting reports from different people. Full repair price not disclosed properly. Transportation back to Koons was sent to wrong address.

When I dropped off my car at my appointment time of 9 am, I & other two customers had to wait an hour before getting into shuttle for home. I was told car will be ready at 2 pm. It was ready at 4 pm. I didn't get a text after 5 that car was ready. With service closing at 6pm, I had to wait the next day to pick up my car. Service dept is highly under staffed.

Unlike before this trip was excellent and I have zero complaints; I was in and out within an hour.

Service reps were friendly and helpful. Waiting time for service was reasonable. After leaving the dealership I noticed my vehicle was riding very rough. After checking, I found the tires overinflated and the mode knob had veen moved to off road instead of highway. The driver's seat wasnot returned to my original setting. Very disappointed.

They correct the manufacturer problem...gave me a Rental.

Negotiations were easy and the financing was easy.

Our experience at Koon's Chevrolet in Clarksville was great! Every one was kind and helpful. Would definitely recommend to others.

Very personable and easy to work with. Service appears to be done well.

Casey always keeps me informed about the progress of repairs and the Service dept is always professional.

Quick service, friendly people

As usually my oil service was quick and the service person was great.

I made my appointment online and specified I did NOT want tire rotation as part of the service. I took multiple coupons with me and the service advisor who checked me in applied the one that gave me a discount for the service provide (hopefully the best one). Vehicle was serviced the same day, all good. Except when I checked out I noticed that the service included tire rotation. The service advisor checking me out informed me that the comments made on the online reservation do not get to the service techs, which is not good. However, after I inspected the invoice more closely at home, I noticed that my note to not perform tire rotation was printed on the invoice. So I don't understand how it did not get to the service techs. I'm glad it wasn't for something more serious than tire rotation.

fast and professional service

Rico in sales help us find the perfect upgrade for our family. Thank you Koons 🙏🏽

As always, Koons is my first choice for car service. Drove in, without an appointment, for an oil change and was immediately greeted by Kacey Burriss. She got me scheduled for service ASAP and my car was handled quickly and economically. Simple, seamless and friendly service. Follow up via telephone the following day by the service manager to make sure everything was handled effectively. Highly recommend!

The work was promptly completed and the detail work was beautiful.

although this was not the first time I had to bring the car for the same repair, I am hopeful the root of the problem has been addressed. I was not aware that this repair would be billed under my extended warranty and a $200.00 copayment would be assessed. I have now been made aware that all future repairs would include that fee. The staff was pleasant and helpful throughout.

Friendly service, had vehicle waiting out front, cleaned and full of fuel, salesperson very helpful and eager to help in any way possible.

Hassle free.

Scott and Josh were very helpful and did a great job!

Best service I've ever experienced at a dealership.

Kacey is the best advisor. Thank you so much for your help 🙏🏽

The staff including service advisor, mechanic's, service manager & general manager are all Outstanding! I have had some chronic issues with my vehicle and all have been VERY helpful trying their best to resolve. Hopefully, my GMC is "cured" from the electronic gremlins that seem to possess it.

The tremendous level of service I receive from Kacey Burriss has been the same since the first time I had my vehicle serviced at Koons Clarksville Chevrolet. She is always attentive, professional and efficient when getting me in and out of the dealership. I wouldn't expect anything less.

Quick, excellent service. Dave Hammond is the best.

Excellent experience as usual. Lynn, the service manager, is extremely helpful, friendly and maintains excellent customer service.

All of the service coordinators are very professional and service oriented. It was a pleasure dealing with them. I would have preferred that it didn't take a week to complete the work. Being without a vehicle for a week is quite inconvenient.

It was a great experience dealing with everyone at the dealership

Kaci is awesome

Friendly and knowledgeable

Great customer service. Kacey is the best!

Great customer service.

I am not unhappy with the service but very disappointed that you were unable to provide a shuttle to take me work when I dropped it off. When I was contemplating buying the car, the sales manager advised that I would have valet service (like I had with my Mercedes). You did away with that benefit and gave me a shuttle for the next service. This last time I was told that the shuttle service was only for 5 mile radius!

David was outstanding during my visit…professional, attentive, and kept me informed every step. After a past experience that left me hesitant to return, his service completely restored my trust in the dealership.

No pressure environment

Oil change and tire rotation. In and out in 1 hr and 20 minutes. Great job. Thank you

Very courteous service. Clear communication and updates on service and pickup

I had to return to the shop, which made me lose a day of work after the first time.

I am pleased that my truck was fixed and seems to be running well. The customer service was great. There is one thing that I don't understand. Why have appointments when they don't mean anything? Everytime I come at my scheduled appointment I end up having to drop the truck off and it usually doesn't get looked at for a day or two. It would be much more convenient if the appointment was for the actual day it would be looked at. It's tough finding rides to work in the mean time.

I arrived about 30 minutes early and was seen right away. I believe I was done before noon. I live close to Annapolis but I choose this store because they always give outstanding service.

I was registered right away, the staff was very helpful and friendly, and the work didn't take long at all!

The Engine air filter was not change, even though i asked for it to be change. This was the last appointment for the day and clearly the mechanic team just wanted out.

good

Very good

Service was quick, happy about that. However, halfway home check engine light came on with a notification to check the air induction system and transmission system. Upon arriving home, open the hood to find the some of the sensors that were disconnected weren’t reconnected following service resulting in the check engine light on. I reconnected and reset the system to resolve the issue but after spending over $200 on service, I shouldn’t have to come home a perform a diagnostic on why the check engine light is on.

Friendly courteous and wuick

In April I special ordered a vehicle from Koons Chevrolet in Clarksville, 4.5 months later I saw my vehicle on their website for sale to the public!!! When I went to the dealership, my vehicle was on the lot for sale to the public. Imagine how if felt! Josh, the mgr, I ordered the vehicle from was on vacation, and Derick, the mgr, on duty said there wasn't any information to show we even ordered a vehicle. Took a lot of convincing Derick that I ordered this truck and to have him hold it for me so I could get back with my trade. He finally agreed to hold it and I purchased it 2 days later. Jordon, the finance person, wasn’t very professional, he just gave us papers and said sign here, I had to ask what each paper was so I knew what I was signing. Never heard anymore from Josh, and never received an apology for not notifying me truck was in, or putting it on the lot. Koons Chevrolet in Clarksville needs to create/improve their process for Special Orders and the way they treat their customers. We have been dealing with this Chevrolet location for over 30 years and this was the worst experience.

Dropped off the vehicle and waited for completion. Work was done much faster then expected.

David Hammond is always so helpful. The drop off and pickup process is always so smooth.

Kasey was wonderful. Service was fast.

Very good

No issues. Very short wait time

On time service and experience staff

The scheduling and pick up was good

Dave Hammond was very informative and helpful in this difficult situation and kept me informed throughout

Casey was very cooporative and did oil service for my 2 vehicles without much waiting.

Very god experience excellent service excellent behave I like it she take me nicely with respect. She’s so nice thanks

My service advisor was Norwell and he was able to save me over 5 hours of labor charges by modifying a tool so they didn’t need to pull out the entire center console. It was very appreciated and saved us both a lot of time. Thank you!

Service was quick and seamless

Kacey and the other lady in service department are Exceptional!!

They performed the recall work quickly. But now my phone isn't working with the car.

I dont prefer to go this service center for service worst

I thought I explained the problem well, the person did not show me the notes and just had me sign. They wasted 2 days of my time looking at the wrong thing. I said a 3rd of my screen does not work and another screen doesn't work at all. But they put in their notes it goes black when I drive, so they took it on 3 unneeded test drives. All for it to be a software update that was needed. So I'm thankful for the other guy who finally listened to my problem and figured out the issue within 30 mins.

on time - friendly and professional

it went fine.

Exceptional as always!

It’s was efficient service didn’t have to seat for a long period

Scott was awesome

Kasey is fantastic 👏...she's the reason for frequent schedule visits/returns service the Yukon 24...hadn't thought about anyother dealership.

Salesman was easy to deal with and we were in and out in 2 hours

david did a great job! and the dealer worked with me to get the right numbers.

Total waste of time

Jack was fantastic, no pushy but kept me updated when new vehicles came in that I might be interested in. Would recommend.

Best buying experience ever, need a vehicle? Go to Koons of Clarksville, the whole team is fantastic.

The Service Team is always pleasant and efficient in setting up my vehicle for the service I requested. I have been dealing with Dave Hammond over last several the years with my 2023 Traverse.

Kacey always does a great job as my service advisor. All wirrk was done as advertised.

I was told the repair would take to take 1 to 1 1/2 hours so I decided to wait. If I had know it would take 3 hours I would've not have waited.

We brought our Acadia in with what we thought was a warranty issue. I turned out that our serial number was not covered. However, Dave had the vehicle checked out and advised it did needed a new shifter. He advised us of the estimated time for repairs and also contacted Ally about possible coverage. David as always kept us updated all the way through the process.

Hello, I was provided with excellent service! Everyone was so kind and friendly and they answered all of my questions. It has been over 25 years since I had purchased a new car. I had been buying used vehicles. When our 2 Expeditions died in the same month, we didn't have the time to look for more affordable used and larger SUVs. Thanks so much for an excellent 1st service maintenance visit! Have a wonderful and a Blessed week! Phyllis Ballard

great.

work was done quickly and correctly. they were very transparent with what was being done.

I am a faithful customer to KOONS Clarksville because Dave Hammond, my service advisor and Tom the mechanic are exceptional. Every time I come they are working to do their best for my family and I. I do not feel like I am being taken advantage of like at some other KOONS I have been to. As long as I am in the DMV, I will be a customer to KOONS Clarksville.

We had a fantastic experience buying our new 2025 Chevy Traverse Z71 from Koons Chevrolet GMC Clarksville! The entire staff was incredibly friendly and accommodating from the moment we stepped onto the lot. They answered all of our questions and made the entire process feel smooth and pressure-free. We never felt rushed and they went above and beyond to make sure we were happy with our purchase. We absolutely love our new Traverse and highly recommend this dealership to anyone in the market for a new vehicle!

Kacey is the best service advisor she’s just wonderful

Kacey Burris has always gone the extra mile. Kacey knew we were going on a trip and when our vehicle was ready for pickup and the service department would close before we could get there she met us at 6:15 am the following morning so we could stay on schedule. Thank you Kacey

Nick did a great job of answering our questions and meeting out purchase needs.

Maybe change the channel in the waiting room.

Great service

Have bought 12+ cars from both Win Kelly/Koons Chevy dealership. Always treated well & going the extra mile. Rico was our salesman & Josh made the swap with another dealer happen so I could have my 2026 Red Acadia Denali!

There was a miscommunication between the call center scheduler and the dealership. When I arrived for my appointment, the staff informed me that the service I was scheduled for isn’t typically done in the afternoon, as it takes more than an hour. Fortunately, they called someone and were able to fit me in despite the scheduling error — that was definitely a plus. A few things to note: I’m not sure what was actually completed during the recall appointment, as I never received the final service write-up. The associate said it wasn’t ready and that it would be emailed, but I haven’t received it yet. They forgot to reset the oil light in the car. I checked before leaving, and they confirmed the oil was replaced, but I don’t know if the oil cap was changed or inspected. Overall, I appreciated their effort to accommodate me, but better communication and follow-through would have made the experience smoother.

Timely service accurate estimate

dissapointed that I requested "Corvette" mechanic to work on my car as I always do. This was not done by Corvette guy and the one who did it apparently overfilled the oil. I started it up and after making a bunch of clanking sounds while trying to turnover it finally started and was blowing smoke out of the exhaust. Apparently master mechanic on site looked at it and determined oil was overfilled. They emptied out new oil and did replaced it again. Was still blowing out smoke, but after a test drive it must have blown out all the oil issues and is now running fine. This is why I always request corvette specialist to work on my car! I also have interior lights which don't go out until 5-10 minutes after turning car off. These are the lights on the rear view mirror, and they remain on while driving. Shut off on their own after 5-10 minutes after car is turned off. They never got the chance to check them out.....

N/A

I've been a customer for a number of years now, I have no complaints with my service. Everyone is very friendly and helpful.

Jack did an awesome job - smoothest trade/purchase I have ever done.

Nice experience

Service was excellent.

Excellence in customer Service. Hernan was very professional and punctual. lobby people are also very gentle.

Great deal

Had a plug placed in my driver's side rear tire.

It began at the beginning - Luis is exceptional. He goes above and beyond addressing every concern with patience, support and knowledge. He has the ability to grasp where the customer is at and what may be the best! The entire Team was accountable, supportive and focused on the best possible outcome. From management, finance and sales-undoubtedly the very best!

My service rep was very professional and polite

Best service and in a timely matter

Dave was great. I was in and out. My experience is always great

Easy to set up an appointment, fast, courteous service in the Service Dept. via Dave.

Great service.

Called Josh got a fair price went to dealership truck was ready paid for it very smooth deal

Amazing staff and very knowledgeable wonderful car buying experience

My salesman Mayel was excellent. All the Koons staff were great. Very nice and did everything they could to put me in my new truck

Everything has on schedule and service representative, techs were outstanding.

Dave was excellent in the service department. He was friendly, funny, and kind to my kiddo. This was my first visit to the Clarksville service department and I will definitly be coming here now to get my car serviced.

Very friendly and helpful

Great communication and customer service.

Took my Acadia in for a noise problem that I could only describe as sucking through a straw from an empty glass. David H. and the service dept. did not even snicker at this but did their own diagnostics and found an exhaust bracket snapped. Within 2 days I had my Vehicle back, just as I was told.

Very good and very helpful

Jack did a great job and appreciated the service given by Ray as well. Will be sure to recommend both in the future.

Well it took me three tries before I was able to talk to a service advisor to ask my question that I had and to make my appointment for my oil change. First time left a message with a service advisor. Second time the service operator said she would leave a message with a service advisor to return my call never heard from one and not sure if a message was ever left for one. The third time around I just ask for a service advisor and finally was able to ask my question and make my appointment. The day of my appointment everything went well.

I love the work at your service department does. I like all your managers there especially Dave Hammond. The only cause for I guess my concern is the cost. I realize cost are going up everywhere but it seems a little ridiculous and the price you charge just for an oil change. Lots of places, give free tire rotations with the oil change and then you charge for that also.So I am starting to get a little reluctant as to whether I bring my vehicle in there for the oil change at the prices that you’re starting to charge.

Dave Hammond my service advisor is AWESOME!!!. Dave kept me informed from start to finish in regards to recommended service of my vehicle. He is always thorough and professional.

/work was done in timely manner. PLEASE SEND COPY OF INVOICE.

Brought my truck in for service on for service on November 7,2025. When I attempted to pick it up, it had no power. No one could explain the issue as it did not exist before I brought it in. To make matters worse the loaner I was given was filthy on the inside and there has been problems with air in the tire since Friday. My service representative, Mr. David Hammond has been excellent. I appreciate his support and attentiveness to this matter.

Service was great. Multiple people greeted me when I arrived and my service appointment lasted less than an hour, all work done perfectly.

My salesman was the reason that I bought from this dealership. He was absolutely wonderful!

Scott was awesome to work with. Very knowledgable and help full without being pushy. The dealership had a great selection of SUV's, so we had plenty to choose from and we are very happy with our selection as well as the whole process from sales to finance. All a great experience and that doesn't seem to happy often anymore.

Overall great experience. Rico made the process smooth and easy

Kacey always treats customers the right way. The service department is highly efficient.

Dave Hammond, the service advisor, replaced my oil and informed me that I may need new breaks in the near future. I also asked him to please check my battery as my battery needed a jump start that same day. Nothing was wrong with the battery. I had my hazard flashers on too long with the car off. Dave Hammond is always very polite and friendly. He is trustworthy and I prefer going to see him when any service is needed for my car. He was the first service advisor I met when Koons acquired the previous car dealership. Thank you Dave for always doing outstanding work.

Good

It was a routine inspection plus check on a warning I was getting that found a lot of issues and ended up costing $4400, so I have a bit of sticker shock, but that was the only significant service costs on a car I have had since 12-18, and have driven 45K miles, so was due. Service personnel were all great.

Awesome!

From start to finish, the experience was the worst I've had since my first visit. Customer service rep won't honor my GMC coupon, the wait was ridiculous, and the representative ignored my concerns or questions.

Really straight forward, process

The staff was curtious and attentive. The finance manager was exellent at review various purchase senerios.

Kacey Burris and the service team are top notch!

Amazing experience from meeting with my sales person moeed Karim to Jordan , everyone was very helpful and made our experience memorable especially helping me pick the right Yukon xl as surprise gift for my wife. Very appreciative of the team , ty so much

Quick and simple fix.

Service was completed in a timely manner while I waited.

Always nice to go there for service

The whole team was excellent. Rico was a great, intelligent and pleasant salesman. From my initial contact with Isha to finance work Hamsa, the BEST experience I’ve had in 30 years of buying cars

Again. Great service. Thank you Kacey

Service managers Hernan and Kasey were excellent service managers and treated me very well